This Privacy Policy applies to all members and visitors using the aladdin casino platform, including the website, mobile app, and all related services. By using our platform, you agree to the collection and use of information as described here.
Aladdin casino collects various types of personal information to provide every member with a safe, fast, and satisfying experience. We only collect what is necessary.
The following are the main categories of data we collect:
Full name and date of birth
Registered email address
Phone number
Residential address
Payment information
Identity verification documents
IP address and device data
Gaming activity records
Your credit or debit card information never stored directly within our systems. All payment data is processed through integrated payment operators that comply with PCI DSS standards.
Every piece of information we collect is used for a clear and legitimate purpose. aladdin casino does not sell or rent your personal data to any third party for marketing purposes.
Your information is used for the following purposes:
- Verifying your identity during the registration process and KYC verification.
- Processing deposits, withdrawals, and other financial transactions securely.
- Ensuring the security of your account and detecting any suspicious activity.
- Sending important notifications related to your account, promotions, and platform updates.
- Meeting legal compliance requirements and regulations applicable to gambling operations.
- Enhancing the user experience through aggregated analysis of platform usage behaviour.
- Supporting fraud prevention and anti-money laundering (AML) efforts.
You can manage your marketing notification preferences directly from your account settings. You have the right to withdraw that consent at any time without affecting your use of the platform.
Protecting your data is more than a technical obligation — for us, it is a moral responsibility. aladdin casino continuously invests in the latest security technology to keep your information safe at all times.
- 256-bit SSL Encryption protects all communication between your device and our servers, including every login and transaction.
- Data stored on our servers is protected with high-level encryption that meets international standards.
- Our security monitoring system operates 24 hours a day to detect and prevent any intrusion attempts.
- Internal access to members' personal data is strictly limited to authorized personnel on a need-to-know basis only.
- Regular security audits are conducted by independent third parties to ensure our data protection standards remain up to date.
While we take all reasonable measures, no data transmission system over the internet can be guaranteed 100% secure. We encourage you to use a strong, unique password and enable two-factor authentication on your account.
Aladdin casino does not sell, disclose, or share your personal data with third parties for commercial purposes. However, there are limited situations where data sharing is necessary and legally permitted:
- Payment service providers: Information required to process transactions is shared with payment processors that have undergone rigorous security assessments.
- Law enforcement bodies: aladdin casino will comply with any court orders or lawful requests from relevant authorities.
- Identity verification services: Minimum required data is shared with third-party KYC providers for verification purposes only.
- Fraud prevention: In cases indicating fraudulent activity or money laundering, relevant information may be shared with the appropriate authorities.
All third parties we work with are subject to binding data protection agreements and are required to comply with privacy standards equivalent to our own.
The aladdin casino platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. We use several different types of cookies for different purposes.
- Essential Cookies: Required for core platform functions such as Login and navigation. These cookies cannot be disabled.
- Performance Cookies: Collecting anonymised data on how the platform is used to help us make improvements.
- Preference Cookies: Storing your personal settings such as language and display preferences for your convenience.
- Security Cookies: Used to detect suspicious activity and protect your account from unauthorized access.
You can manage cookie settings through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform.
Aladdin casino only retains your personal data for as long as necessary to fulfill the original purpose of collection or as required by applicable law.
- Active account data is retained for the duration your account remains active, plus any period required by legal compliance obligations.
- Financial transaction records are retained for a minimum of 7 years in accordance with applicable anti-money laundering legal requirements.
- Communications with our support team are retained for 3 years for reference and dispute resolution purposes.
- Once an account is closed, personal data that is no longer required for legal purposes will be deleted or anonymised within a reasonable timeframe.
As an aladdin casino member, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.
- Right of Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete information.
- Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data, subject to applicable legal obligations.
- Right to Object: You can object to the processing of your data for direct marketing purposes at any time.
- Right to Data Portability: You have the right to request your data in a machine-readable format for transfer to another platform.
To submit any request related to your privacy rights, contact our support team via live chat. We will process your request within 30 business days.
As a regulated gambling platform, aladdin casino is required to carry out Know Your Customer (KYC) procedures for every member. This process is designed to protect both you and the platform from illegal activity.
- Basic identity verification is required when registering a new account.
- Further verification including proof of address is required before your first withdrawal is processed.
- Accepted KYC documents include national ID, passport, driver's license, and a recent utility bill.
- All submitted documents are stored securely using encryption and are only accessible by authorised staff for verification purposes.
- The verification process is typically completed within 24–48 business hours once all required documents have been received.
Your verification documents are transmitted via encrypted connection and are never shared with any third party except approved KYC providers for verification purposes only.
Aladdin casino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements.
- Members will be notified of any significant amendments via email or in-platform notification at least 14 days before the changes take effect.
- The "Updated" date at the top of this document will always reflect the latest version of our Privacy Policy.
- Continued use of the platform after the effective date of any amendments constitutes acceptance of the updated policy.
- We encourage you to review this page regularly to stay informed about how we protect your information.